Our partner is an international company with industrial automation as their main focus. Operating around the globe, they support clients with cutting-edge technologies and transformation solutions. 

As Service & Support Engineer, you are responsible for start-up, maintenance (including repair), modifications, enhancements, extensions, upgrades of equipment (hardware & software), within the agreed timeframe, requirements and performance.

Responsibilities 

• Create functional (high level) concept of small to medium service projects, system changes, additions, extensions, etc. in line with client’s technical scope of work and ready for customer approval
• Make detailed migration and installation plans
• Modify and maintain existing system components and perform periodic checks locally and remote
• Execute/lead testing duties such as internal testing, integration testing, Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT)
• Support on-site activities during installation, System Start-up and commissioning
• Create/Check documentation like FDS, installation manuals, backup procedures and troubleshooting procedures
• Preventive maintenance activities
• Call handling, investigate causes of malfunction, corrective maintenance in hardware and software
• Standby support (24hrs/7days) for process control, safety, network security or SCADA systems
• Maintain in-house test systems (hardware and software);
• Basic design of Control System’s topology and network
• Train technical employees, either internal employees or customers;
• Technical sales support

Requirements

• Technical education (at least Bachelor level), e.g. Information Technology, Electro technical Engineering, Process Automation etc.
• Minimum 3-5 years of work experience as a Service & Support Engineer in the industrial sector
• Customer-oriented, service-minded, accurate
• Good command in English (speaking and writing skills)
• Knowledge and experience in the following software/hardware: Operating Systems (Windows, Windows Server); Databases (Microsoft SQL server) and IT related knowledge
• Able to analyze data and create reports
• Knowledge of virtualization technology (Hyper-V and/or VMWare)
• Flexible attitude and problem-solving skills
• Capable of working independently in project team or with customers
• Pro-active working attitude and strong communication skills
• Openness to travel

Our partner offers

• A comprehensive compensation package (cafeteria, bonus, private health subscription and a 13th- & 14th-month salary and other compensations)
• Having the opportunity to work with innovative and advanced high-technology products and services
• Career advancement opportunities within an international environment